Refunds & Cancellations
Cancelling an order, and how refunds are handled.
Last updated 8 September 2026
01Cancelling before dispatch
You may cancel an order at any time before it is dispatched. Write to care@cellarclassics.com or call +91 98208 86049 with your order number, and where payment has already been taken we will refund it in full.
Once an order has been dispatched it can no longer be cancelled, and the terms below for delivered orders apply instead.
02Returns
Our wines are consumable, so we cannot accept returns of correctly supplied bottles once they have been delivered. This does not affect your rights where something arrives damaged, faulty or not what you ordered.
03Damaged, faulty or wrong bottles
If your order arrives damaged, faulty or is not what you ordered, tell us within 24 hours of delivery and we will replace it or refund it.
To make a claim:
- Write to care@cellarclassics.com within 24 hours of delivery.
- Give us your order number and tell us what is wrong.
- Send photographs of the bottle and its packaging, or an unboxing video.
We ask for the claim within 24 hours because after that we cannot establish the condition the order arrived in. Please keep the packaging until the claim is settled.
04How refunds are paid
- Approved refunds are returned to the account used to pay. We cannot refund to a different card or account.
- Refunds are processed within 7 working days of a claim being approved.
- How long the money then takes to appear depends on your bank or card issuer, and is outside our control.
05Payments that fail
If a payment fails but the amount leaves your account, it is normally reversed automatically by the payment provider. If it has not reached you within 7 working days, write to care@cellarclassics.com with your order and transaction details and we will follow it up.
06Contacting us
Write to care@cellarclassics.com or call +91 98208 86049.
Cellar Classics Impex Pvt Ltd, 304A, Manish Commercial Centre, 216A, Dr Annie Besant Road, Worli, Mumbai 400030.